Cancellation Policy

  1. All cancellations must be made at least 48 hours before the tour.  The customer will be refunded 100% of the purchase price.  A confirmation of the cancellation will be sent to the customer by e-mail.
  2. Due to weather conditions, the tour operator may cancel the tour anytime prior to the tour for customer safety.  The customer will be offered the tour on another day or offered a 100% refund of the purchase price.



Change Policy

All changes to a tour (date, pick-up location etc) are free of charge and must be communicated via e-mail, What’s App or Call at the latest 18:00 the day before the tour by specifying the tour voucher number for the tour in question.




No Show

  1. Should the customer not be present for pick-up at the place and time specified on the tour voucher, or does not go on the tour for other reasons, no refund is applicable no matter the reason
  2. Should the tour operator fail to pick-up the customer, the customer (or the hotel reception) must call our hotline telephone number specified on the tour voucher 20 minutes after the specified pick-up time.




Receipt of Tour Voucher

After booking and payment of a tour, the customer will receive a tour voucher by e-mail within 24 hours or at the latest by 22.00 if the tour is on the next day to the e-mail address specified by the customer at the time of booking. It is the sole responsibility of the customer to check that such an e-mail has been received and contact us immediately by e-mail if it has not been received.